Updated FAQ 29th May 2020

 

Adorn is no longer open for business. Here we have tried to answer any questions you might have, please read through these carefully before getting in touch with us, if your question has not been answered here feel free to email us, contact details are below.

 

What do I do if I have a deposit with a tattoo artist?

 

If you have an appointment with Anna or Lolly please contact them directly for further information on your payment

For appointments with Yasmin a refund will be issued through Adorn, please email enquiries@adorn-studio.co.uk with the subject line “Refund: booking with Yasmin - *insert your full name*” 

 

I placed a deposit to order a piece of jewellery, is it here yet? What can I do?

 

As our jewellery manufacturers had to close before the UK lock down, some jewellery orders have been unable to be fulfilled so we have had to sadly cancel all jewellery orders. We have contacted all clients possible but if you haven’t heard from us please email our jewellery manage katie@adorn-studio.co.uk to arrange a refund.

 

I placed a deposit on an item and I was told my jewellery arrived but I haven’t been able to collect it, what do I do?

 

We have some items currently being held for people who have placed deposits to reserve them, these are now due for collection and we have contacted as many as possible. If this is you please check your email, if you haven’t received an email please email katie@adorn-studio.co.uk 

Please note we are unable to issue refunds for these items, but if you make payment on time we will be able to post this to you at no additional charge.

There is a strict deadline for payments as once we are closed we will be unable to monitor our emails or post any jewellery so please contact us ASAP so that we can help you.

 

I have/have given someone else a gift voucher that hasn’t been used yet.

 

Our vouchers all have an expiry date, any that expired before lock down began on the 23rd March are void. Any that were due to expire after 23rd March are eligible for a refund.

Please see deadlines below.

 

If the gift voucher was intended to be used for a tattoo with Anna it will be able to be transferred to a deposit with her to be redeemed at a later date, please contact her directly to arrange transfer and booking. 

 

All other gift vouchers are refundable but we are struggling to get a hold of a lot of people. If you would like a refund please email us at enquiries@adorn-studio.co.uk with the subject line “gift voucher refund *insert voucher number*”

 

In order for us to help you and make this a quick and easy process we will need you to confirm:

  • The name of the person who purchased the voucher

  • The name of the recipient of the voucher

  • The value of the voucher

  • Date it was purchased/date it is valid until

 

If these details don’t match what we have on file we will not be able to refund you, failure to provide all information will mean your enquiry is pushed back so please give us as much information as possible.


 

Deadlines

After the 14th June all email accounts run by Adorn will no longer be monitored and we can no longer issue refunds or make shipments to you. When contacting us please provide as much information as possible so that we can help you as quickly and easily as possible. We want to make this as smooth a process as possible.

 

I really wanted to purchase x piece of jewellery / I’m really in need of a downsize, where can I purchase jewellery from?

Our range is available online through Rogue piercing in Nottingham, by contacting them you will be able to purchase any jewellery you need and have it shipped to you safely.

 

https://roguepiercing.co.uk/shop/

 

We are working really hard to make this process as easy as possible and assist as many people as we can in a short amount of time, please be patient with us as we are doing the best we can.

I have a problem with a tattoo or piercing that was done previously, what do I do?

Click the button at the bottom of this page to see our aftercare guidelines, unfortunately we are unable to help troubleshoot or advise further on any other piercings or tattoos. For advice on piercings see the UKAPP website for a reputable studio https://www.ukapp.org.uk/members-listing/


 

Contact

anna@adorn-studio.co.uk / @anna_adorned (instagram for updates only, DMs not monitored)

lolly.tattoo@hotmail.com / @lollytattoo

katie@adorn-studio.co.uk - jewellery enquiries only

enquiries@adorn-studio.co.uk - for all other enquiries


 

Thank you again for all the support over the years.

Adorn